Privacy Policy

Who this policy covers

Midvale Express Plumbing operates this website, expressplumbermidvaleut.com, and a phone line at (385) 488-1892. Our office is at 75 East Fort Union Blvd, Midvale, UT 84047.

This policy applies to visitors of the website and to people who call our line. It does not cover other websites that we link to or that appear inside our pages.

Information you share when you call

When you call, you may give us your name, phone number, address, and a description of the plumbing problem. We need that to book a visit, give a clear price and send a plumber to the right place.

Calls to our line may be recorded for quality and training purposes.

Your phone carrier also shows us your number when you call. We may use it to call you back about the same appointment. We use call details only to run our service, answer your questions and follow up on your job.

Information collected when you visit the site

This website has no forms, so we do not collect information you type in. Like most sites, our hosting provider and the tools we use may record standard technical data when you load a page. That can include your IP address, browser type, device type, the pages you visit and the time of the visit.

We use this data to keep the site working, fix errors and understand which pages are useful. It is not used to identify you by name. If you email us at contact@expressplumbermidvaleut.com, we receive the address you write from and whatever you put in the message.

Cookies and embedded content

We try to keep cookies to a minimum, and the site does not need them for you to read a page or call us. Some pages load content from other providers, such as a Google map or web fonts. Those providers receive standard request data like your IP address and may set their own cookies under their own policies.

You can block or delete cookies in your browser settings. Doing so will not stop you from reading the site or calling us.

How we use and share information

We use call and website information to answer your call, schedule and perform plumbing work, keep records of our service, improve training and the site, and meet legal obligations. We may share information with people who help us run the business, such as a licensed plumber assigned to your job or a service provider that hosts the site, but only as needed for that purpose.

We may also disclose information when the law requires it or when needed to protect people or property. We do not use the site for advertising profiles.

How long we keep information and how we protect it

We keep call and job records only as long as we need them for service, accounting and legal reasons. After that we delete them or remove identifying details where we can.

We use reasonable steps to protect information, but no website or phone system is completely secure, and we cannot promise absolute protection. Please do not share payment card numbers or passwords on a recorded line unless we have asked for them for a specific payment.

Your choices, children and changes

You can ask what call information we hold about you, or ask us to correct or delete it, by calling (385) 488-1892 or emailing contact@expressplumbermidvaleut.com. We will respond as the law requires. If you do not want a call recorded, tell the dispatcher at the start of the call and we will discuss options.

This website is not directed to children under 13, and we do not knowingly collect information from them. We may update this policy from time to time, and the date at the top shows the latest revision. Questions about it? Call us or read our terms of service and contact page.